Patients & Visitors
Current Visitor Guidelines
Our visitor protocols have been revised effective May 11, 2026.
Visiting Policies
After 9 p.m., the hospital encourages a quiet environment to promote healing and ensure patient and staff safety, and limits overnight stays to one support person.
There are no age restrictions for visitors, children must be supervised by an adult at all times and not be supervised by the patient.
Visitation may be restricted at the request of the patient or the health care team, or if it interferes with the patient’s progress.
- Emergency department (ED): Open 24/7.
- Intensive Care Unit (ICU): Open 24/7 to visitors chosen by the patient.
- Neonatal intensive care unit (NICU): Open 24/7. - The NICU does not allow visitors under 18 years of age.
- Surgery (prep and hold): Open to all visitors with no age restriction.
- Special visitation consideration will be made for end of life circumstances.
Visitors can enter the hospital through main entrance, surgery lobby entrance and ER.
Access points of entry are open as follows:
Main Entrance
Monday – Sunday: 5 a.m. - 9 p.m.
Surgery Lobby
Monday – Sunday: 5 a.m. - 9 p.m.
Emergency Department
Monday – Sunday: 24/7
Visitation hours and policy are subject to change.
After General Visitation Hours
At 9 p.m., all partners in care will be reminded that only one person may stay with the patient overnight. Anyone visiting between 9 p.m. and 7 a.m. must enter through the emergency room entrance.
Disruptive Behavior
Workplace violence is a recognized hazard in healthcare. Workplace violence affects our team members, patients, visitors and the community.
In accordance with Texas Penal Code Section 22.0 (b) (9), assaulting someone who is hospital personnel on hospital property is a felony, specifically elevating a simple assault to a felony charge.
Woodland Heights Medical Center has zero tolerance for inappropriate language or behavior that is aggressive, disruptive or threatening. This helps ensure a safe and positive healing environment for everyone at our care sites.
We reserve the right to discharge individuals from care, modify visitation privileges and pursue legal recourse if any healthcare worker is threatened or harmed.
We appreciate your understanding and compliance. With your help, we can maintain a safe environment for all our patients and staff.
Gift Shop
The gift shop is located next to the cafeteria near the main entrance (Gaslight Blvd.). The hours are 11 a.m. to 3 p.m., Monday - Friday.
Cafeteria
The Woodland's Way Café is located on the first floor near the Gaslight entrance. The hours are as follows:
Monday - Friday:
Breakfast: 7 a.m. - 9:30 a.m.
Lunch: 11 a.m. - 1:30 p.m.
Saturday & Sunday: Closed
We also have fresh food vending machines brought to you by Tome' Catering, a local favorite. One vending machine is located in the main lobby (Gaslight entrance) as well as in the surgery lobby. The machine is available 24/7. Credit card only. There is a microwave located in the cafeteria, as well as the surgery waiting room, or you may ask your patient's nurse for assistance.
Regular vending locations:
Surgery lobby
Main lobby (Gaslight entrance)
Third floor waiting room
Guests may also purchase meals through the ER waiting room reception desk, and meals will be delivered to the patient's room.
At Woodland Heights Medical Center, we understand that coming to the hospital as a patient or as a loved one's support person can be a difficult, often overwhelming experience. Whether you're preparing for a hospital stay or stopping by to see friends and family, knowing where to go and what to bring will help make your visit less stressful. To make your experience easier, we want to provide you with helpful information you may need to plan your visit, such as what to expect, directions and parking instructions, transportation and more.