Patients & Visitors

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Current Visitor Guidelines

Rev. May 26, 2020

Only persons providing essential services and designated caregiving assistance are allowed. All other visitors are prohibited.

ER Entrance
Open every day, 24/7 for medical emergencies only
Also open on nights, weekends & holidays

Outpatient Surgery Entrance
Open daily 8 a.m. to 5 p.m.
For designated caregivers only

Essential services and designated caregivers are defined as follows:

• Contracted physicians, nurses & other healthcare providers
• Government personnel performing official duties, attorneys or other legally authorized representatives of a patient
• Persons providing “designated caregiving”
  • requested clergy
  • One parent/guardian for a minor patient
  • One support person for labor & delivery patients
  • One support person for outpatient surgery patients
  • One support person for all other patients (excluding isolation patients) – must be the same caregiver for the duration of the hospital stay; one visit per day between the hours of 8 a.m. to 5 p.m.
  • with prior approval: family of a patient at the “end of life.”

Essential services and designated caregivers must:

• Be COVID-19 screened prior to visitation with temperature taken
• Wear a dated, staff-issued visitor sticker while in facility
• Wear their own mask while in the hospital, follow social distancing guidelines and perform frequent hand washing
• Not be allowed to come & go during the day; must stay in patient’s room
• Be age 18 or older

Thank you for your cooperation and understanding. These guidelines protect patients, visitors & the WHMC team.

Restricted Visitation (GL 20-2015, issued 4.6.20) remains in effect per Texas Health and Human Services.

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At Woodland Heights Medical Center, we understand that coming to the hospital as a patient or as a loved one's support person can be a difficult, often overwhelming experience. Whether you’re preparing for a hospital stay or stopping by to see friends and family, knowing where to go and what to bring will help make your visit less stressful. To make your experience easier, we want to provide you with helpful information you may need to plan your visit, such as what to expect, parking instructions, transportation and more.

Patient Guide